Privacy Policy

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide

• Name, email address, mailing address, and phone number
• Account credentials and profile details
• Property information, photos, and listing content
• Payment and billing information (processed securely through third-party processors such as Stripe)
• Communications you send to us, including support requests
• Mobile phone number when you opt in to receive SMS notifications

1.2 Information Collected Automatically

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent, and clickstream data
• Cookies and similar tracking technologies (see our Cookie Policy for details)

1.3 Information from Third Parties

• Identity verification and background check providers
• Booking platforms and channel managers (e.g., Airbnb, VRBO)
• Analytics tools such as Google Analytics and HubSpot

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Provide and improve our platforms, tools, and AI features
• Process payments and manage billing
• Send transactional and operational notifications, including via SMS (see Section 5)
• Respond to support requests and communicate with you
• Analyze usage patterns to improve our services
• Comply with legal obligations and enforce our Terms and Conditions
• Detect fraud, abuse, and security risks

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers: We share information with trusted vendors who perform services on our behalf, such as payment processors, cloud hosting, analytics, and communication services. These vendors are contractually required to protect your data.
• Affiliated brands: We may share information across brands we operate or control, including TravelHere, to provide guidebooks, local recommendations, and related services.
• Vendors in our network: Certain operational information (such as property details and work order data) is shared with Vendors in the SHD Vendor Network as needed to complete services.
• Legal compliance: We may disclose information when required by law, court order, or to protect the rights, property, or safety of SHD, our users, or the public.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies on our platforms to enable authentication, remember your preferences, analyze site traffic, and improve user experience. For full details, including how to manage your cookie preferences, please review our Cookie Policy at thehostdesk.com/cookie-policy.

5. SMS Notifications and Text Messaging

HostDesk offers SMS (text message) notifications to keep registered users informed about their account activity, bookings, and platform updates. Our SMS service is powered by Twilio Inc., a third-party messaging provider. This section explains how we collect, use, and protect your mobile phone number in connection with SMS communications.

5.1 How We Collect Your Phone Number

We collect your mobile phone number when you voluntarily provide it during account registration, within your account settings, or through any opt-in form on our platform. You are never required to provide a phone number to use our core services.

5.2 Opt-In and Consent

By providing your mobile phone number and checking the consent box during registration or in your account settings, you expressly consent to receive SMS notifications from HostDesk / SuperHost Depot. Consent is not a condition of purchasing any product or service.

5.3 Types of Messages We Send

SMS messages we send are transactional and operational in nature. These may include:

• Booking confirmations and updates
• Guest inquiry alerts
• Check-in and check-out reminders
• Work order and vendor coordination notifications
• Platform account alerts (e.g., login activity, billing reminders)
• Responses to messages you initiate (e.g., HELP requests)

We do not send promotional or marketing SMS messages to users who have not separately opted in to marketing communications.

5.4 Message Frequency and Rates

Message frequency: Message frequency varies based on your account activity. You may receive multiple messages per day during active booking periods.

Message and data rates may apply. Standard carrier rates for SMS and data apply to all messages you receive from us.

Your mobile carrier may charge you for text messages received.

5.5 How to Opt Out

You may opt out of SMS notifications at any time using any of the following methods:

• Reply STOP to any SMS message you receive from us. You will receive one confirmation message, and no further messages will be sent.
• Update your notification preferences in your HostDesk account settings.
• Contact us at [email protected] or [email protected].

5.6 How to Get Help

For help, reply HELP to any SMS message from us, or contact our support team at [email protected]. You can also call us at +1 (626) 225-2406.

5.7 No Sharing of Phone Numbers for Marketing

Your mobile phone number will not be sold, rented, or shared with third parties for their own marketing purposes. Phone numbers are used solely to deliver the SMS notifications described in this section and to comply with legal obligations.

6. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy, or as required by law. The following retention periods apply: account and profile data is retained for 3 years after account closure; billing records and transaction data are retained for 7 years to meet legal and tax obligations; SMS consent records and opt-in/opt-out logs are retained for 5 years; support communications are retained for 3 years; and server and access logs are retained for 12 months. When retention periods expire, data is securely deleted or anonymized. You may request early deletion as described in Section 8, subject to any legal holds.

7. Data Security

We implement industry-standard technical and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, and destruction. These include encryption of data in transit, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

8.1 California Residents: CCPA Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, disclose, and sell
• Right to delete personal information we have collected from you
• Right to opt out of the sale or sharing of your personal information (note: we do not sell personal data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at [email protected] or [email protected]. We respond to verifiable requests within 30 days.

8.2 EEA/UK Residents: GDPR Rights

If you are located in the European Economic Area or United Kingdom, you have rights under GDPR including:

• Right of access, rectification, erasure, and restriction of processing
• Right to data portability
• Right to withdraw consent at any time (this does not affect the lawfulness of processing before withdrawal)
• Right to lodge a complaint with a supervisory authority

To exercise GDPR rights, contact us at [email protected] or [email protected]. We respond within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

10. Third-Party Links and Services

Our platforms may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy with a revised "Last Updated" date. For material changes, we will provide additional notice (such as via email or a platform notification). Your continued use of our services after changes take effect constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us:

SuperHost Depot LLC

303 E Valley Blvd, Unit B, Alhambra, CA 91801

Email:[email protected]

Support:[email protected]

Privacy requests:[email protected]

Security issues:[email protected]

Phone:+1 (626) 225-2406