How you opt in to texts from HostDesk

HostDesk Koli Texts is the text message program of Superhost Depot, Inc. dba HostDesk (thehostdesk.com, El Monte, CA). Texts come from Koli, HostDesk's AI concierge, and the HostDesk team, at (855) 212-4853. HostDesk texts people only after they opt in. Texting is always optional, and consent is not a condition of purchase. This page shows every way to opt in, what we send, and how to stop.

Program summary

• Program: HostDesk Koli Texts, operated by Superhost Depot, Inc. dba HostDesk.
• Messages: customer care only. Replies to your questions and requests, and updates about your request, property and account. No marketing or promotional messages.
• Number: (855) 212-4853 (Koli).
• Message frequency varies.
• Msg & data rates may apply.
• Reply STOP to opt out at any time. Reply HELP for help.
• Support: hello@thehostdesk.com or (855) 212-4853.
• Carriers are not liable for delayed or undelivered messages.

How you opt in

1. Web form: an optional, unchecked box

Use the form below to opt in. Enter your name and mobile number, and check the Text messages box. The box starts unchecked and is not required: if you submit without checking it, we save that you said no and we do not text you. Your answer, the consent text version, the time and this page's address are saved with your number.

Our Get Started form shows the same optional, unchecked Text messages box with the same wording, and saves the answer the same way. HostDesk account sign-up and account settings use the same kind of optional, unchecked box.

2. Phone call: a spoken yes

When someone calls Koli at (855) 212-4853 and asks for information, Koli (or a team member) asks before texting anything:

• Koli, on the callCan I text this to this number?
• CallerYes. (or: “Text me the link.”)

A text is sent only after the caller says yes or asks to be texted. The number, time, Koli's question and the answer are logged with the call record. A “no” means no text.

3. Text us first

If you text (855) 212-4853, we reply only within that conversation.

Consent to receive text messages is not a condition of any purchase. You can always reach us by email at hello@thehostdesk.com instead.

What we send

• Replies from Koli, HostDesk's AI concierge, to questions you ask
• Approvals, updates and reminders about your property, bookings, guests and work orders
• Account and onboarding notifications, such as your Get Started request or free property report

Example messages

• Confirmation (first text)HostDesk: You're subscribed to HostDesk Koli Texts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
• Reply to a requestHostDesk (Koli): Thanks for your request. Your free property report for [address] is ready: [link]. Reply STOP to opt out.
• Property updateHostDesk (Koli): Your cleaner is confirmed for Sat 11:00 AM at [Property]. Reply here with any questions. Reply STOP to opt out.

HostDesk Koli Texts is customer care only: we do not send marketing or promotional texts.

Opting out and getting help

• Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT)HostDesk: You're unsubscribed and will get no more texts from this number. Reply START to resubscribe.
• Reply HELP (or INFO)HostDesk (HostDesk Koli Texts) help: email hello@thehostdesk.com or call (855) 212-4853. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out.