Resources for short-term rental owners

One question per page. The short answer first, then the steps and a copyable SOP.

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Guests

How do I file an AirCover damage claim?

6 min read

Vendors and cleaning

My cleaner didn't show up and guests arrive in a few hours. What do I do?

6 min read

City rules

Is Airbnb legal in my city?

7 min read

City rules

Is Airbnb legal in my city?

7 min read

Getting started

How much do Airbnb property managers charge?

6 min read

Getting started

What should my short-term rental house rules include?

6 min read

Getting started

How do I run an Airbnb from out of state?

7 min read

Getting started

How much can I make renting my house on Airbnb?

6 min read

Guests

A guest wants a refund after checking out. Do I have to give it?

7 min read

Guests

Can AI answer my Airbnb guest messages?

6 min read

Guests

How do I handle a guest who asks for early check-in?

7 min read

Guests

How do I respond to a bad Airbnb review?

7 min read

Guests

How do I stop guests asking questions that are already in the listing?

6 min read

Guests

Why is my Airbnb response rate dropping, and how fast do I have to reply?

6 min read

Guests

How do I file an AirCover damage claim?

6 min read

Guests

What should I put in my Airbnb house manual or guidebook?

6 min read

Guests

What should my Airbnb check-in instructions message say?

7 min read

Pricing

Should I use Airbnb Smart Pricing?

5 min read

Pricing

Why am I not getting any bookings on Airbnb?

6 min read

Vendors and cleaning

How do I find and keep a reliable cleaner?

6 min read

Vendors and cleaning

How do I handle same-day turnovers?

6 min read

Vendors and cleaning

How do I know my cleaner actually cleaned if I'm not there?

6 min read

Vendors and cleaning

How much should I pay my Airbnb cleaner per turnover?

7 min read

Vendors and cleaning

My cleaner didn't show up and guests arrive in a few hours. What do I do?

6 min read

Vendors and cleaning

What should be on an Airbnb turnover cleaning checklist?

5 min read

Want this handled for you?

Koli answers guests from your rules. Koli Concierge adds people for turnovers and repairs.

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Guest messages

Example

Hi! What time can we check in on Friday?

Guest · 2:14 PM

Check-in is from 4 PM. Your door code arrives in Airbnb's check-in message on the morning you arrive. Parking is in the driveway, two cars.

Koli · sent 2:14 PM · from your house rules

Could we drop bags at 1?

Guest · 2:20 PM

Early check-in needs your OK. Sent to you for approval.