Questions, answered straight.

A subscription ladder — Koli Essential (Free), Koli AI ($20/mo), Koli Autopilot ($99/mo), Koli Concierge ($299/mo) — priced per property. Each step automates more of your operation. The Vendor Network is free for hosts on every plan, and your HostDesk plan includes a page for your home on TravelHere.co. Property managers and agents → see Koli Professionals.

Yes. Koli Essential is free.

No. No plan takes a percentage of your booking revenue. The Vendor Network is free for hosts on every plan: vendors are paid through our vendor network partner CloverLink, which charges vendors 10% of each job ($5 minimum, $500 maximum). HostDesk takes no fee. Direct booking on TravelHere is coming in January 2027; once it launches, its booking fee is 10% of each direct booking for HostDesk-hosted listings and 20% for all other hosts.

Smart lock and thermostat automation ($25 per device per month) and camera reports ($50 per camera per month) are available on Koli AI and up. Claims administration ($50 per claim) is on Koli Concierge. Add-ons are optional, not included in the plan, and you opt in for each property. They aren't available on Koli Essential.

Your inbox on autopilot — Koli auto-sends guest replies in your brand voice — plus premium-quality answers, priority chat and your own branded guidebook, on every property you add. Paid plans are priced per property.

Automated vendor routing — work orders dispatch themselves to your approved vendors — plus everything in Koli AI, including your own branded guidebook.

No — Koli chat is unlimited on every plan, free included. Paid plans add premium answer quality and priority.

Yes — every plan, including free, includes team-member invites with roles (limited seats on free, scaling to unlimited + full roles on Koli Concierge). Vendors invite their crew into the vendor app, and Koli Professionals get team and admin seats.

Yes. Onboarding depends on where you're starting: (1) don't own one yet → we consult and research with you; (2) own it but it's not listed / no photos → interior design by The Cozy Palette, our design partner (quoted and invoiced separately, before onboarding) and, once photos are ready, a go-live inspection that sets up your listing, configures your settings, and documents everything into your property's Koli profile; (3) already live → self-onboarding is free: connect your PMS and we migrate, connect and list using what you have.

The go-live inspection is part of full onboarding (from $1,000). An inspector arranged by HostDesk visits the home, builds your guidebook, captures your property's details into Koli and prepares your listing title and description. Existing HostDesk clients get one complimentary full inspection per property.

Your per-property AI — a customized persona for each property and host, grounded in that home's data. Every property gets its own AI.

No. HostDesk is software and coordination, not a property manager. You keep your listing, your keys and your margin; Koli works within the rules you approve (Koli Concierge adds a human team; you still control approvals and payouts).

Quote-first: a request goes out, the vendor accepts by SMS, a work order is created, and AutoQA audits the clean (before/after photos, scored and flagged). You can dispatch manually on any plan (including free); Koli Autopilot ($99) automates the routing. The 10% fee ($5–$500) is paid by the vendor.

An AI audit of every clean — on every plan, via the vendor app. AutoQA checks completion photos against your checklist and flags issues before check-in.

HostDesk's sister guest brand, and the home for your guidebook. Your HostDesk plan includes a page for your home on TravelHere.co. Today it links to your Airbnb listing. Direct booking on TravelHere is coming in January 2027.

Web-based and PDF-exportable — check-in, rules, WiFi, local recs. Free on every plan (TravelHere-branded); your own branded guidebook is included from Koli AI ($20) up.

Koli Professionals lets you run your hosting business on HostDesk, under your own brand. Pricing is by consultation.

Our team is available 8 AM – 11 PM Pacific Time, every day. Koli, our AI assistant, is here 24/7, and emergency calls are answered around the clock. Contact us, or browse Resources for step-by-step guides.